General - Frequently Asked Questions

 

What is VoIP?
 

With VoIP (Voice over Internet Protocol), you can make international calls at up to 98% savings and calls are routed through the Internet.

 

What is PC-to-Phone?
 

Using PC-to-Phone you can download our free software to your computer and make high quality international calls from your PC to any landline or mobile phone and use our software from any country.

 

Calling rates are the same regardless what country you are calling from and are as low as 1.7 cents per minute for your international phone calls.

 

How does your Mobile Phone Software work?
 

After you download and install our free mobile phone software to your mobile phone, you can connect to the Internet with Wi-Fi, 3G and GPRS Internet connections and make calls through our VoIP network.

 

In this way you can avoid high international calling charges applied by mobile phone providers and at the same time have the convenience of using your mobile phone to call through our VoIP network.

 

Can I try your service, before purchasing?
 

Yes, you can get free trial account from us within few minutes.

This free trial account will be valid for 24 hours after your first call.

 

The main purpose for us to offer this free trial is so our potential customers can test our services and both see if our service is working well for them and to experience the high quality of our VoIP network.

 

You can click here to obtain a free trial calling account.

 

I'm interested, but not sure how to setup?
 

Our VoIP PC-to-Phone & Mobile Phone software's are very user friendly and easy to use after installation of our software calling clients.

 

Setup is easy and straight forward for users with some previous experience downloading and installing software's from the Internet.

 

However for some people the setup process may look complicated.

 

Most people should know somebody that has good computer skills and Internet experience and we recommend if you are interested in using our services and are not sure how to install to get some assistance from you friends with installation of our software and services.

 

Of course you can also always contact our support department, if you need any assistance installing or using our VoIP services.

 

Does you service work in blocked VoIP countires (e.g.: Belize, Oman, Qatar and UAE)?

 

Yes, both our PC-to-Phone & Mobile Phone software's have built-in encryption technology and can be used from any country in the world.

 

We have a very large customer base in countries where blocking of VoIP is a very common practice like Belize, Oman, Qatar and the UAE.

 

Can I safely submit my credit card Online?

 

Using NetTelePhone VoIP Services, you will never need to worry about credit card safety and every debit/credit card transaction is 100% safe.

 

Our secure servers protect your information using advanced encryption and firewall technology (SSL - Secure Socket Layer).

 

What kind of payment options do I have?

 

1. Credit/Debit Card

Master Card, Visa and JCB

 

Our secure socket layer (SSL), encrypts all your personal information, so that it can't be read as the information travels over the Internet.

 

You can click here to go to our secure order page.

 

2. PayPal

PayPal is a very popular payment service and if you have a PayPal account it's easy to order a new calling account or recharge your existing account. Click here to go to our PayPal payment page.

 

3. CashU

This payment service is available in many countries and option for customers that don't have a debit or credit card.

You can click here for more information about cashU payment services.

 

4. Wire transfer, MoneyGram & Western Union

With these 3 payment option, minimum payment is $200.

 

Please contact support@nettelephone.com for more information, if you want to use any of these three payment options to pay for our services.

 

Does my calling account ever expire?

 

No, NetTelePhone calling accounts have lifetime validity.

 

Many VoIP services have automatic expiry of calling accounts for example if not used for 3 months or longer and even apply charges to calling accounts if inactive for some time.

 

Using our VoIP services, your calling account will never expire and is only charged for actual calls that you make using our VoIP services.

 

How is my calling account billed?

 

Your calling account is billed according to our per minute rates in one minute increments and there are no extra connection charges for calls and we don't charge for calls that are less than 10 seconds in duration.

 

Many VoIP and regular phone services do apply extra connection charges for each call and could for example have a minimum charge of

3 minutes for each call, even if the call is just few seconds in duration.

 

Using NetTelePhone VoIP services, you can be sure that your calling account is billed fairly and correctly without any hidden extra charges.

 

How can I see my cost per minute?

 

You can click here to view calling rates to all countries.

 

Some VoIP services have different calling rates, depending on what country you are calling from. With our PC-to-Phone & Mobile Phone software's rates are the same, regardless where you are calling from.

 

For an example our calling rate per minute to Canada is 1.7 cents.

 

It does not matter what country you are calling from and if you are calling Canada from China, Iceland, United Arab Emirates, Canada or any other country, the rate remains at 1.7 cents per minute to Canada.

 

Our calling rate tables are listed in USD currency.

 

Click here to see conversion rate for USD for your local currency.

 

Should I use VoIP for local calls?

 

In most cases VoIP is used for international and long distance calls.

 

However there are many instances that we know of that our customers are using our VoIP services even for local calls with significant savings.

 

To name an example, calling from a mobile phone provider in Iceland to a different service provider landlines, the cost is around 20 cents/min.

 

However with our VoIP service the rate per minute to Icelandic landlines is only 3.9 cent per minute using our mobile or PC-to-Phone software's.

 

So in the above example our calling rate is about five times lower, compared to using a local mobile phone service provider for such calls.

 

To check if it's feasible for you to use VoIP for some local calls, you can simply compare your local service provider rates to our VoIP calling rates.

 

Can I use IP Phone or VoIP SIP Gateways

to make calls with your VoIP services?

 

Yes, many of our customers are using SIP devices to make calls through our high quality VoIP network (e.g.: PAP2 and Linksys by Cisco).

 

You can configure SIP devices using our SIP Proxy Server Address: 78.40.240.178 along with your NetTelePhone Account & Pin number.

 

However if you are using SIP devices from countries where VoIP blocking is in affect, some additional configuration is needed.

 

You can click here to see instructions on how to configure SIP devices to our VoIP network in blocked VoIP regions (e.g.: Oman & UAE).

 

Can I use your mobile software on Blackberry?

 

Our technical engineers are working on making our mobile phone software compatible with Blackberry and more mobile phone brands.

 

You can contact us at support@nettelephone.com, if you want to be informed when our mobile software will be compatible with Blackberry.

 

Can I use your NetTelePhone VoIP Services
with iPhone, iPad and IPod Touch?

 

Yes, please click here for more information.

 

Can your PC-to-Phone software be installed

on Macintosh or Linux operating systems?

 

Our PC-to-Phone software's don't currently support Macintosh or Linux.

 

However it's possible to use the free X-Lite software and configure that software to use with our VoIP services on Macintosh and Linux.

 

In the configuration window of the X-Lite software, you will need to insert your calling account and our SIP Address: 78.40.240.178

Click here to view X-Lite configuration example.

 

Note: If you are located in a country that is applying active VoIP blocking, like Oman, Qatar and UAE it will not work to use the X-Lite software with Macintosh and Linux operating systems.

 

Click here to see X-Lite software download information.

 

Do you offer any special options for companies or corporations to use your VoIP services?

 

Our VoIP services are used by many companies worldwide.

 

With our regular calling accounts it's possible to make simultaneous calls on the same NetTelePhone calling account with 10 or more calls active.

 

For small companies with few employees, it's usually sufficient to use one NetTelePhone calling account for VoIP international calls.

 

However we do offer more advanced options for companies with a Business NetTelePhone Calling Account and options of easy management of sub-accounts used by the employees of the company.

 

This is for example a good option for a corporation that wants to be able to monitor or limit usage of each of their employees making international calls using our business account control panel.

 

There is no special setup fee to get a Business NetTelePhone Calling Account, however a minimum order of $500 is required.

 

Please contact us at business@nettelephone.com if you are interested to purchase a NetTelePhone Business Calling Account.

  

 

 

Please contact us at support@nettelephone.com, if you need any assistance or with questions about our VoIP services.

 

If you have already installed our software's and need support, please also see our Customer Support Page.